The New Courtesy Pass



The “Courtesy Pass” is a way for us to acknowledge and apologize for a disruption to a customer’s trip, and provide a means for them to continue their trip via another subway line or bus route.  It is representative of our renewed efforts to meet the needs of our customers, and reinforce our commitment to do our best every day to improve their experience using our system.


A Courtesy Pass may be issued to a customer whose trip has been interrupted due to an elevator that is unavailable for any reason, e.g. service disruption, maintenance, repair, inaccessible due to construction, etc. 


If a customer requires two (2) Courtesy Passes due to multiple reroutes to continue their trip, Station Agents are authorized to issue a second Courtesy Pass in these circumstances.


Courtesy Passes are valid for the date punched and two (2) additional calendar days.

0 comments